Many organisations now understand that there are clear benefits of digital transformation with a significant impact on their performance and an improved competitive advantage. However, there are a number of key areas that need to be addressed in order to successfully achieve digital mastery i.e. to execute digital transformation properly and really use digital technology to improve the performance of the organisation. If there are short-comings in any of these areas, they will ultimately propagate into the various systems that underpin digital transformation.
Needs to be aligned with the vision, goals and objectives for digital transformation; this should be addressed today, if it has not been already. Gaining a clear understanding of what can be achieved through digital transformation is key and once identified and aligned at senior level, this should be clearly passed on as a shared vision across the organisation. Without a particular set of skills and approaches as described in the table above, then the organisation will be severely hampered.
Should be clearly defined with a justification for the change. Often organisations struggle to understand and identify the ROI of transformation and do not put enough effort into its generation.
Having formal governance around the process of digital transformation is a key factor in order to be able to control the change process an ensure that this does not get out of hand. To support this is the need for clearly defined KPIs that can be used to measure progress of improvements due to transformation over time.
Typically a change in culture is required in order to adopt new work practices that accompany the transformation and resistance here is common. Being able to address any concerns through the right level of education and communication is critical to success.
With transformation comes new applications and the ability to ramp up quickly is key to adoption and success. Appropriate skills need to be learned to utilise the new applications to their fullest capability; appropriate training needs to be made available along with the support to delivery and attendance.
what happens if these areas are not addressed?
Addressing the points identified above will set the foundation for the successful implementation of ECM as a Service. However, the inability to deliver on these will result in reduced levels of traction and user adoption than those that were originally envisaged and will ultimately be seen as failure; typical reasons that might cause this are found to our right.
These, as well as others, are the very reasons that we have developed the acambah ECMaaS, to enable your organisation to get users using the system quickly, creating and sharing content with their customers and clients with everyone interacting via dynamic processes and working a whole lot smarter. This obviously has the added benefit of providing you with a rapid and quantifiable ROI and a clearly identifiable up-to-the-minute TCO.
- Excessive time to implement – late delivery
- Expensive platform to run – over budget
- Poor performance – under resourced infrastructure (e.g. servers, network, clients)
- TCO and ROI is not achieved and/or unknown – no business case
- Over complex, cumbersome document storage/registration process – insufficient engagement with the “real” users
- Content and documents saved in multiple locations – lack of governance, training
- Missing features in application – poor definition of requirements, lack of budget, poor product selection
- Too hard to find what is required – poor data model and or search capability
- Difficult to share documents both internally and externally – lack of process definition/implementation