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What Does That Mean?

We have defined the key terms for you. Check out our glossary when you need a clear cut definition of a term.

What is Collaboration?

Collaboration is a working practice whereby individuals work together to a common purpose to achieve business benefit.

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What is Enterprise Content Management (ECM)?

It’s not enough to “manage” content. The ability to access the correct version of a document or record is important. Content must be managed so that it is used to achieve business goals.

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What is Imaging?

Imaging allows organizations to capture paper-based information and convert it to electronic images that are stored in a computer electronically.

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What is Records Management (RM)?

ISO standard 15489: 2001 defines Records Management (RM) as the field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including the processes for capturing and maintaining evidence of and information about business activities and transactions in the form of records.

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What is Document Management (DM) ?

Document management, often referred to as Document Management Systems (DMS), is the use of a computer system and software to store, manage and track electronic documents and electronic images of paper based information captured through the use of a document scanner.

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What is Business Process Management (BPM)?

BPM is a way of looking at and then controlling the processes that are present in an organization. It is an effective methodology to use in times of crisis to make certain that the processes are efficient and effective, as this will result in a better and more cost efficient organization.

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What is Intelligent Information Management (IIM)?

Intelligent information management (IIM) is a set of processes that enables organizations to organize, manage and understand all types of data. IIM deals with data such as computer files, spreadsheets, databases and emails.

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