Insurance companies are intensely data and document driven. Having access to documents as quickly as possible is critical to better customer service, while the ability to process policies, claims, and general customer correspondence faster and more efficiently is critical to profitability and sustainability. From new policies to beneficiary changes to records management, immediate access to these documents is essential to the business success.
acambah Primed Intelligent Information Management assists Insurance companies to help them improve customer loyalty, maximize the lifetime value of a customer and reduce operational costs by optimizing processes using case management. Processing the many different content types related to an insurance claim information can be very arduous and time consuming. Our solution can assist this processing to be efficiently streamlined by the optimization of your business processes such as Claims Processing, Underwriting, New Business, and bring control to the overwhelming amount of information that powers your organization and we can assist you to:
- Accelerate time to revenue by automating manual processes and eliminating lag times through the use of case management to get a single view of the customer, eliminate NIGO, sell more to the same customer, respond more quickly to agent requests and improve call centers.
- Use case management for Claims Processing, Underwriting, New Business and for any operation that is manual and requires workflow and collaboration.
- Attract new customers and retain existing ones with multi-channel presentment technology called Customer Communication Management.
- Use Social and preferred devices to communicate more effectively and securely with agents and clients.
- Remove paper through Intelligent Information Management that enables Smart Content Capture, Smart Content Managment and Smart Content Process that enable your business get the most benefit from your unstructured data.
- Gain the benefits, security, scalability and resilience of the Cloud from a company with years of successful experience